Privacy Policy

This Privacy Policy describes how SmartMode AI collects and processes personal data through our website, platform, and services. "Personal Data" means any information that identifies or can reasonably be linked to a specific individual. This policy does not apply to third-party websites, platforms, or entities we do not control.

We may collect the following categories of Personal Data:

• Contact Information: Name, email address, phone number, and company name.
• Login Data: Usernames, encrypted passwords, and authentication tokens.
• Device/Technical Data: IP address, browser type, device identifiers, and operating system.
• Usage Data: Interactions with our platform, including activated agents, prompt history, and analytics data.
• Business Data: Company or workflow information you voluntarily input into the platform.
• Feedback: Survey responses, testimonials, or support inquiries.

We do not collect or store sensitive personal data such as credit card numbers (these are managed by third-party payment providers), social security numbers, or health records.

We collect personal data:

• Directly from you: When you sign up, request a demo, activate AI Agents, or contact us.
• Automatically: Through cookies, web beacons, or platform usage logs.
• From third parties: Including referral partners or integrated platforms, as applicable.

We use your data for purposes such as:

• Operating, maintaining, and improving our Services
• Activating and customizing your SmartMode AI Agents
• Communicating with you about support, onboarding, or updates
• Analyzing usage patterns to improve performance and outcomes
• Preventing fraud and maintaining platform security
• Complying with legal obligations

We may share your data with:

• Service providers assisting with hosting, analytics, or support
• Sales and fulfillment teams to assist with onboarding or agent configuration
• Legal entities if required by law, subpoena, or to protect our rights

We do not sell your personal data.

We use cookies and similar technologies to:

• Analyze website traffic and usage
• Store user preferences
• Enhance performance and personalization

You may control or delete cookies through your browser settings. However, disabling cookies may affect your experience using our platform.

We use industry-standard technical and organizational measures to secure your personal data. This includes encryption, access controls, and regular audits. However, no method of data transmission is 100% secure, so we cannot guarantee absolute security.

We retain your data as long as needed to fulfill the purposes described in this policy, including legal and compliance obligations. Data may be retained longer if anonymized or aggregated.

SmartMode AI Agents process data you provide through your prompts, dashboard activity, and platform configurations. This information is retained to improve service quality, deliver accurate responses, and offer analytics insights.

Examples include:

• Email prompts and responses
• Customer lead input
• ROI dashboards showing time saved and outputs generated

Data processed by our AI models remains within SmartMode's platform and is not shared with third parties beyond our processors.

SmartMode AI does not knowingly collect or solicit personal data from individuals under 16. If we learn a minor has provided us with data, we will delete it. Please contact us if you believe this has occurred.

As a resident of Texas or other U.S. states, you may have rights under applicable data privacy laws including:

• Access: Request to know what personal data we collect and how we use it
• Correction: Request corrections to any inaccuracies
• Deletion: Request deletion of your data (subject to certain limitations)
• Opt-Out: Opt-out of marketing communications

To exercise these rights, email us at support@smartmode.ai. We will verify your identity before responding to your request.

SmartMode AI operates in the United States. By using our Services, you consent to the transfer of your information to the U.S. If you are located outside the U.S., your data may be processed according to U.S. data protection standards, which may differ from those in your country.

We may update this Privacy Policy periodically. Changes will be posted on this page and, if material, we'll notify you via email or through the platform.

For any questions or concerns regarding this Privacy Policy or your data: